KIJANA NOBLES
(214)815-3306
Knobles86@ymail.com
CUSTOMER SERVICE PROFESSIONAL

Profile    •    Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
•    Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
•    Energetic with strong time management skills who thrives in a fast-paced, dynamic environment
•    Ability to train, motivates, and supervises customer service employees.
•    Ability to be flexible and quickly adapt to changing business needs and processes
•    Ability to work in a team environment
•    Skilled in providing outstanding customer service
Skills    •    Skilled in call center operations
•    Multi-line phone operation proficiency
•    Strong problem solving aptitude
•    Types [40] WPM 
•    Attention to detail
•    Exceptional communication skills
•    Quick learner
•    Strategic sales knowledge
•    Well organized
•    PowerPoint knowledge

Employment

Time Warner cable

        Tech support

•         receiving calls from out rate customers 

•         taking payments

•         trouble shooting with customer equipment

•         transferring  calls to the appropriate department

Meeting certain matrix on score card every month

State Farm
          Customer service/executive assistant
•    meeting and greeting customers
•    dealing with upset customers, calming them down 
•    taking payments
•    printing  important and confidential documents
•    setting appointments for  Licensed agent
•    entering private confidential customer information in  multiple computer systems

Ada staff
Administrative assistant

•    Answering multiple phone lines
•    transferring calls to appropriate staff
•    setting up corporate board meetings for CEO, President
•    ordering office supplies
•    accounts payable, receivable

   

 Vortech   
    Escalated issues resolutions agent, Addison, TX.

•    Accurately documented, researched and resolved customer service issues.
•    Resolved service, pricing and technical problems for customers by asking clear and specific questions.
•    Analyzed call volume and average call time to monitor Customer Service Representative Performance and productivity.
•    Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
•    Met or exceeded service and quality standards every review period.
•    Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Novo1/TXU Energy   
    Telemarketing customer service, Fort Worth, TX

•    Received a high-volume of inbound and outbound customer calls.
•    Addressed and resolved customer product complaints empathetically and professionally.
•    Gathered and verified all required customer information for tracking purposes.
•    Defused volatile customer situations calmly and courteously. 
•    Acted professionally and patiently when addressing negative customer feedback.   

 
Education    Everest College    2009
    Diploma in medical insurance billing and coding, Dallas, TX
Arlington high
High school diploma, Arlington, TX    2005